Information
CERTIFICATION
CERTIFICATION | LEGAL TRADEMARKS PORTUGUESE CONTRACTOR | COMPANY IDENTIFICATION
CLELIAJEWELLERY has the respective licenses to be able to manufacture and sell pieces made of noble metals online:
INCM Activity Title: L260046 in the Industrial Type of Jewelery
INCM Activity Title: T0775 in the Jewelery Retail Modality – Website.
The INCM Assay Offices provide this guarantee by checking the legal touch (permiling of precious metal contained in an alloy) and applying the contrast along with the manufacturer's responsibility mark or equivalent. In case of doubt about the legal mark of contrast, you can certify its veracity with the INCM https://www.contrastaria.pt
Daily silver and gold quotes can be consulted at https://www.bportugal.pt/taxas-cambio?mlid=828 or in http://www.aorp.pt/quotes
COMPANY TAX IDENTIFICATION
Clélia Maria Areias Pinheiro Parreira responsible for the brand CLÉLIAJEWELLERY
NIF: 203195396
email: info@cleliajewellery.com
SHIPMENT, RETURN AND REPAIR
SHIPMENT | PRICES
All orders received are shipped according to the stock momentary, since they are handmade products. We reserve the right to ship products at a later date if the ordered product is not available at the time of purchase. In this situation, you will be contacted asap to choose to continue, with the order, or to make a full refund instead of delivering the product.
| SHIPPING CONDITIONS / CTT service – Correios de Portugal | ||
| SHIPPING (up to 2000gr) | DELIVERY TIMING after availability of the ordered item and respective payment |
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| PORTUGAL /registered and with acknowledgement of receipt0g to 400g401g to 2kg |
6,00€ 10,00€ |
1 to 3 business days |
| EUROPE /international blue mail0g to 400g401g to 2kg |
10,00€ 20,00€ |
3 to 5 business days |
| UNITED STATES (USA) /international blue mail0g to 400g401g to 2kg |
15,00€ 35,00€ |
5 to 15 working days |
| REST OF THE WORLD /international blue mail0g to 500g501g to 2kg |
15,00€ 30,00€ |
5 to 15 working days |
If your order exceeds the 250gr, indicated above, we will contact you to inform you of the additional cost and total price of your order. We also emphasize that in festive seasons the timings shown may change slightly.
PRICES AND TAXES
- The prices practiced are exclusive to the virtual store, may be changed without prior notice and suffer variations in relation to the prices found in events or physical stores.
- Shipping costs are not included in the prices and will be charged additionally. These vary depending on the delivery address (Indicated in the table above). Delivery costs applicable to your order will be clearly displayed on the Website before completing your order.
- International buyers are responsible for all customs fees or taxes derived from their country's restrictions on orders shipped from Portugal.
- In the case of Brazil and Canada, delivery timing may be longer due to heavy traffic in the country.
CANCELLATIONS | RETURNS AND RESPECTIVE COSTS
The website allows you to check your order and correct any errors before submitting it. Please read and check your order throughout the entire ordering process, as you are responsible for ensuring that the information provided is accurate (e.g. correct products, quantities, size, delivery address, etc.).
If the customer wishes to cancel his order, please indicate as soon as possible. If payment has already been made prior to sending the order, the costs, including shipping costs, will be refunded in full.
You can exercise your right of return within a maximum period of 14 days after receiving the product.
The product must be returned to the sender in perfect condition, with no signs of use or damage. The cost of sending the return will be borne by the customer as well as fees, taxes and/or customs charges incurred with the packaging.
This situation does not apply to personalized products, which cannot be returned and will not be refunded (Decree-Law n.º 24/2014 of February 14)
REPAIRS
If, upon receiving the part, it shows signs of being damaged or defective, contact us as soon as possible. We do our best to pack and craft each piece with care, but if you believe the problem is due to the brand's responsibility, the product will be repaired or exchanged, so you will be satisfied with the result.
Please note that these are handcrafted parts that must be used and stored with care. If the damage is due to use and does not prove to be a production defect, the brand cannot be held responsible for it. If, on the other hand, the part is damaged for any other reason, it is perfectly possible to repair it at an extra cost.
PAYMENT METHODS
Paypal: you will be redirected to the Paypal website, and you must follow the instructions provided until the payment is completed.
MBWAY: sending the amount via the telephone number 00351.918717648
Bank Transfer: Our IBAN is provided at the time of finalizing the purchase.
Ref. Multibanco: Make the payment through Multibanco Reference
TERMS AND CONDITIONS (MERCHANDISE)
www.cleliajewellery.com
PREAMBLE
1.º These general conditions of sale are agreed between Clélia Parreira, headquartered at Praceta Libânia do Carmo Galvão nº61ºesq 2700-394 AMAMDORA, tax identification number 203195396 and contact +351 918717648
Cléia Parreira, hereinafter referred to as “CLELIAJEWELLERY“ and people who wish to make purchases through the website www.cleliajewellery.com hereinafter referred to as “User”.
2.º The parties agree that purchases made through the website www.cleliajwellery.com will be governed exclusively by this contract, excluding any conditions previously available on the website.
ARTICLE 1 - PURPOSE
- The purpose of these general conditions of sale is to provide and define all the necessary information to the User about the ordering, sale, payment and delivery of purchases made on the website www.cleliajewellery.com
- These conditions govern all the steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.
ARTICLE 2 - ORDER
- The User completes his order by completing the purchase process presented on the website www.cleliajewellery.com, adding the product(s) or service(s) he intends to order to the shopping basket:
- To send your order, the User must:
- a) Register on the website www.cleliajewellery.com, providing the information requested therein.
- b) Log in (providing a combination of e-mail and password chosen by the User when registering).
- c) Complete the information and choose the options available to you throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the NIF and the name that, for tax purposes, you want shown on the invoice).
- The final confirmation of the order by the User is equivalent to the full and complete acceptance of the prices and description of the products available for sale, as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.
- The COMPANY will honor orders received online only up to the limit of available stocks. In the absence of product availability, the COMPANY undertakes to inform the User as soon as possible.
- The data contained in the invoice are the sole responsibility of the User. The invoice, once issued, cannot be reissued with changes.
- Order requests are valid for 5 (five) days, unless the order is registered under a promotional campaign that defines a different period, and it is not possible to guarantee prices, discounts, promotions and offers beyond this period.
If payment is not received by our services within the said period, the order cannot be validated. Any amount received after this date will be refunded or used in a new order.
ARTICLE 3 - PAYMENT
- On the website www.cleliajewellery.com, the COMPANY offers the User the following methods of
Payment via Easypay – Instituição de Pagamento Lda:
- a) Credit card (Visa, Mastercard);
- b) Multibanco reference;
- c) Transfer;
- In the case of payment by credit card, the debit will be made on the User's card immediately after confirmation of shipment of the goods. If some products ordered are sold out, their value will be credited to the User's card, after closing the order.
ARTICLE 4 - DELIVERY
- Orders will be delivered within 3 working DAYS after placing the order (in the case of mainland Portugal). Delivery is carried out by the company CTT – Correios de Portugal.
- Shipping costs are added to the order/see table (shipments)
ARTICLE 5 - PRICES
- Prices must be understood in Euros, with fees and taxes included, taking into account the VAT in force on the date of payment of the order.
- If there is an increase in the prices of any product, the User will be informed immediately, being able to choose to receive his order (paying the difference) or to proceed with its cancellation.
ARTICLE 6 - CANCELLATION AND RETURN
- The cancellation or return process is handled on a case-by-case basis by CLELIAJEWELLERY. The order must arrive in writing to the contact email info@cleliajewellery.com, within 14 days after the order is placed, with the instructions for canceling or returning the merchandise being answered and defined by the COMPANY, through the same means of communication.
- Whenever possible, the return should be made using the same method of payment, but if this is not possible, the user must present proof of payment and account or card ownership, so that the return can be made by Bank Transfer.
- The COMPANY undertakes to reimburse the User within a maximum period of 3 working days.
- The returned products must be in conditions of sale, that is, in the same state in which they arrived at the User's hands, without any anomaly or damage.
- If the value resulting from the exchange of products of an order is lower or higher than the initial value of the order, the settlement conditions will be indicated by CLELIAJEWELLERY.
PRIVACY POLICY
The processing of your data is carried out in compliance with the legislation on the protection of personal data. The same, subject to computer processing, will appear in the COMPANY's database(s) and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.
Its provision is optional and is guaranteed, under the terms of the law, the right to access, rectify and cancel any data that directly concerns you, personally or in writing, directly to the address on the home page of this website.
COOKIES POLICY
1. Introduction
Clelia Jewelery's digital platforms (cleliajewellery.com) use cookies to improve their performance and user experience.
This page seeks to explain how we do it.
On Clelia Jewelery's digital platforms (cleliajewellery.com), we use our own and third-party cookies. Some cookies are mandatory for navigation - basic and essential cookies - which are automatically activated when you access and use our digital platforms.
In order to guarantee only the basic functionalities of the digital platforms of Clelia Jewelery (cleliajewellery.com), the data collected by the basic and essential cookies used and placed on the digital platforms of Clelia Jewelery (cleliajewellery.com) are mandatory to provide them with a quality service and no limitations on its performance.
To ensure security, prevent fraud and correct errors, your data may be used to monitor and prevent fraudulent activities and ensure that systems and processes function properly and securely.
In order to access a better user experience, you can opt for cookies that allow the promotion of advanced features on the digital platforms of Clelia Jewelery (cleliajewellery.com).
At any time, the user can configure his internet browser (browser) to accept or reject new cookies, as well as to disable cookies previously stored on his device, regardless of their origin or source. Rejecting the use of cookies on Clelia Jewelery's digital platforms (cleliajewellery.com) may limit or prevent access to some areas and/or contents, or limit the reception of personalized information.
Clelia Jewelery (cleliajewellery.com) stores your cookie selection preferences for a period of sixty days, after which you will be asked to reconfigure the acceptance of cookies on your terminal. You can change your options at any time by accessing the "Cookies Settings Management" in the lower band ("footer") of Clelia Jewelery's digital platforms (cleliajewellery.com).
Due to imperatives of the functioning of the system, regardless of the established period, you may at any time be asked to renew the decision regarding your options.
2. What are cookies?
A cookie is a small file in text format placed on your computer or mobile device, through the internet browser (browser) during a visit to a digital platform, for the purpose of storing, retrieving or updating data.
These files allow the digital platform to "remember" the user's actions and preferences, namely the name, the chosen language, the size of the characters and other display settings. They prevent you from having to enter your name every time you access it or having to reconfigure the digital platform each time you visit it.
Most cookies do not collect information that allows users to be identified and are limited to collecting data of a more general nature, serving to measure audiences or determine the approximate location of users accessing our platforms.
3. What kind of cookies can you find on the digital platforms of Clelia Jewelery (cleliajewellery.com)?
The digital platforms of Clelia Jewelery (cleliajewellery.com) use various types of cookies, which enable two types of functionality, with different degrees of optimization of the browsing experience and levels of service:
Basic features:
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- Basic and essential cookies.
Advanced features:
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- Personalization cookies;
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- Social cookies;
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- Accurate geolocation and identification data through device search;
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- Personalized ads and content, measurement of ads and content, audience insights and product development;
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- Store and/or access information on a device;
BASIC AND ESSENTIAL COOKIES
These cookies are essential to provide you with a quality service. They are mandatory to browse, without limitations, the digital platforms of Clelia Jewelery (cleliajewellery.com) and to ensure that you enjoy an excellent public service offer. They serve to measure online audiences and the quality of our services, allowing us to comply with our legal obligations. They also allow the dissemination of generic advertising, considered less relevant to the user, without personalization and without the use of automated profiles.
The digital platforms of Clelia Jewelery (cleliajewellery.com) use Google services, namely the Google Analytics service. To find out, click on Privacy Policy is at Terms of Use from Google.
Examples of features allowed by these cookies:
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- Memorize the progress of your operation or online transaction;
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- Conduct analyzes to optimize operation;
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- Ensure that our digital platforms have a consistent visual appearance;
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- Promote undifferentiated advertising campaigns, without resorting to automated profiles.
ADVANCED FEATURES
Unlike Basic and Essential Cookies, these cookies allow you to customize the commercial offers presented to you, targeting them according to your preferences. They can be own or third-party cookies. These cookies help to analyze the effectiveness of those offers, by monitoring consumption patterns. The non-acceptance of these cookies prevents you from receiving offers tailored to your chosen interests. We warn you that, even if you do not accept these cookies, you will receive undifferentiated commercial offers, under the terms of the previous point.
The digital platforms of Clelia Jewelery (cleliajewellery.com) use Google services, namely Google Ad Manager. To find out about the Privacy Policy and the Terms of Use regarding Google technologies, click here.
To find out about the rules applicable in each situation, consult the cookie policies of each of these entities in detail.
Examples of allowed features:
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- Present commercial offers or advertisements based on the user's interests;
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- Allow third parties to publish ads according to the user's interests, on digital platforms that do not belong to Clelia Jewelery (cleliajewellery.com);
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- Promote advertising campaigns that match your preferences.
Personalization Cookies
These cookies offer a more personalized and complete experience with the contents of Clelia Jewelery (cleliajewellery.com), allow you to save preferences, show you content relevant to your tastes and send you the notifications you have requested.
Examples of allowed features:
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- Send notifications of information you have requested;
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- Analyze the use of our digital platforms to provide personalized content;
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- Sharing News Content from EBU/EBU Partners - European Broadcasting Union.
Social Cookies
These cookies allow you to be in contact with social networks, share content, send and post comments.
Clelia Jewelery's digital platforms (cleliajewellery.com) use Facebook and ShareThis services.
Examples of allowed features:
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- Allow third parties to provide social sharing tools;
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- Allow the submission and dissemination of comments.
Accurate Geolocation and Identification Data Through Device Search
These cookies can be used to collect and process geolocation data, accurate to a few meters, in order to support one or more purposes.
Personalized Ads and Content, Ads and Content Measurement, Audience Insights, and Product Development
These cookies allow ads and content to be personalized based on a profile and are aimed at personalizing and measuring ads and content. Data may be used to create or improve user experience, systems and software.
Storing and/or Accessing Information on a Device
These cookies allow providers to store and access information on your device, for the purposes presented to you.
4. Purposes and Functionalities
Clelia Jewelery's (cleliajewellery.com) cookie settings management aims to provide users with as much information as possible about providers, types of cookies, as well as their legal description.
Cookies have different purposes and functionalities.
Purposes: are the purposes of the data processing carried out by the suppliers and whose consent depends on the user's will to choose.
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- Purpose 1: Store and/or access information on a device;
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- Purpose 2: Select basic ads;
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- Purpose 3: Create a personalized ad profile;
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- Purpose 4: Select personalized ads;
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- Purpose 5: Create a personalized content profile;
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- Purpose 6: Select personalized content;
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- Purpose 7: Measure ad performance;
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- Purpose 8: Measure the performance of content;
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- Purpose 9: Apply market research results to generate insights about the public;
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- Purpose 10: Develop and improve products.
Functionalities: concerns the functionalities of the processing of personal data related to the purposes.
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- Feature 1: Compare and match offline data sources;
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- Feature 2: Connect different devices;
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- Functionality 3: Receive and use device characteristics, automatically sent for identification.
Special Purposes: are the purposes of data processing carried out by suppliers and whose consent does not depend on the user's choice.
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- Special Purpose 1: Ensure security, prevent fraud, and correct errors;
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- Special Purpose 2: Technically display ads or content.
Special Features: one of the characteristics of the processing of personal data related to special purposes.
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- Special Feature 1: Use geolocation data accurate to a few meters;
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- Special Feature 2: Actively search device characteristics for identification.
5. Legitimate Interests
In order to guarantee the user better transparency, the Suppliers of advertisements on our digital platforms are required to respect legitimate interests, a condition for having access to these platforms.
However, it is up to users to decide whether to accept the service from the various Providers, in which case, according to their interest, they should select the options presented as Advanced Features in "Cookies on the digital platforms of Clelia Jewelery (cleliajewellery.com).
We point out that, in addition to the decision taken by reference to the Advanced Functionalities, they must also decide, within the scope of legitimate interest, to reject, or not, the service of Suppliers, in accordance with the Purpose(s) of Legitimate Interest(s), or as to Suppliers, specifically, either individually or in its entirety, in view of the information made available on a separate page, also located at "Cookies on the digital platforms of Clelia Jewelery (cleliajewellery.com).
To do so, simply "click" on the various options that are presented with these references, on first accesses to our platforms, after sixty days have elapsed after the options taken, or at any time, on "Cookie Settings Management", available in the "footer" of Clelia Jewelery's digital platforms (cleliajewellery.com).
6. Are all cookies stored forever?
No, there are permanent cookies and session cookies:
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- permanent cookies: they are stored at the internet browser level, on the user's access devices (computer, tablet and mobile), and are used whenever the user makes a new visit to the digital platforms. They are generally used to direct navigation and respond to user interests, allowing Clelia Jewelery (cleliajewellery.com) to provide a more personalized service. As mentioned, Clelia Jewelery (cleliajewellery.com) keeps your preferences for a period of sixty days, after which you will be asked to reconfigure the acceptance of cookies;
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- Session cookies: they are temporary, they remain in the cookies of your internet browser, until you leave each of the digital platforms you are visiting. The information obtained allows us to identify problems and find solutions to offer a better browsing experience.
7. How can I change my preferences?
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- At the beginning of your navigation, in addition to the Basic and Essential Cookies, you will have the opportunity to choose whether the digital platforms of Clelia Jewelery (cleliajewellery.com) can use the remaining cookies relating to providers (third parties): personalization cookies; social cookies; accurate geolocation and identification data through device search; personalized ads and content, measurement of ads and content, audience insights and product development; storing and/or accessing information on a device. Clelia Jewelery (cleliajewellery.com) may inform third parties, who place cookies on Clelia Jewelery's (cleliajewellery.com) digital platforms, of user preferences. Clelia Jewelery (cleliajewellery.com) undertakes, except for technical errors or other unforeseen exceptional circumstances, to upload only the preferences defined and agreed by the user.
At the beginning of navigation on the digital platforms of Clelia Jewelery (cleliajewellery.com), before opting for the various types of cookies, basic and essential cookies will always be activated.
You can use Cookie Settings Management at any time to change your consent.
8. Can I disable the use of cookies?
Although cookies help the user to take full advantage of the digital platforms of Clelia Jewelery (cleliajewellery.com), the user can choose to deactivate the cookies that are part of the Advanced Features, such as Personalization Cookies; Social Cookies, Precise Geolocation and Identification Data Through Device Search; Personalized Ads and Content, Ads and Content Measurement, Audience Insights, and Product Development; Storage and/or Access to Information on a Device, found in your Internet browser, through the respective settings management tool - "Cookie Settings Management" in the "footer" of Clelia Jewelery's digital platforms (cleliajewellery.com) .
However, by disabling cookies, the digital platforms of Clelia Jewelery (cleliajewellery.com) will perform differently, with a lower level of service quality.
If you choose to remove the cookies that are part of the Advanced Features placed on our digital platforms, you run the risk of deactivating certain services and features.
We also draw attention to the configuration under "Legitimate Interests" which completes the user's decision regarding their consent. They must be consulted, in order to be able to reject, if they so wish, under "Purpose(s) of Legitimate Interest(s)" and "Suppliers", individually or in a block. To modify your settings or disable the use of cookies, whatever they are and regardless of their origin, you can also follow the instructions provided in your internet browser or device (usually located in "Settings" or "Preferences") .
Below we list some useful links from Internet browsers:
Microsoft Edge
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
Microsoft Internet Explorer
https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
Mozilla Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Google Chrome
https://support.google.com/chrome/answer/95647
apple safari
https://support.apple.com/en-us/HT201265
Opera
https://www.opera.com/help/tutorials/security/privacy/
Online Dispute Resolution (RLL)
At Clelia Jewelery, customer satisfaction is our priority. We understand that, in an increasingly digital world, it is essential to offer not only quality products, but also efficient and reliable customer service. That's why we're committed to Online Dispute Resolution (LDR), a modern and effective method of resolving any disagreement that may arise during your shopping experience.
Online Dispute Resolution is a process that allows consumers and merchants to resolve disputes related to online transactions quickly and without the need to go to court. This method is not only faster, but also more economical and accessible, ensuring that both parties reach a satisfactory solution with less effort and cost.
At Clelia Jewellery, we take a transparent and fair approach to all our transactions. If any disagreement or dissatisfaction arises with our products or services, we encourage our customers to contact us directly. We are always available to listen and resolve any issue, ensuring a fair and efficient resolution.
Furthermore, in accordance with European Union regulations, we provide a link to the ODR (Online Dispute Resolution) platform Click here, which provides a central access point for consumers and merchants wishing to resolve disputes related to online shopping. This platform is an additional tool that reinforces our commitment to transparency and customer satisfaction.
At Clelia Jewelery, we believe that a good relationship with our customers is built on trust and a genuine commitment to their satisfaction. Online Dispute Resolution is an integral part of that commitment, ensuring that every purchase is a positive and rewarding experience.
Alternative Dispute Resolution (ADR)
What is Alternative Dispute Resolution?
Alternative dispute resolution is the possibility that all consumers have at their disposal of appealing to official entities that help them in resolving or guiding a conflict, before opening litigation in the Courts.
As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between them and the trader who is the target of their complaint. The intermediary may suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'committee responsible for consumer disputes'.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.
In the event of a consumer dispute, the consumer may resort to the following alternative consumer dispute resolution entities:
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
https://www.arbitragemdeconsumo.org/
CACCL – Lisbon Consumer Conflict Arbitration Center
https://www.centroarbitragemlisboa.pt/
CACCVA – Consumer Dispute Arbitration Center of Vale do Ave/Arbitration Court
CICAP – Consumer Information and Arbitration Center of Porto (Consumer Arbitration Court)
CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center
http://www.consumoalgarve.pt
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
https://www.ciab.pt/pt/
CIMPAS – Information, Mediation and Insurance Ombudsman Center
https://www.cimpas.pt/
Consumer Dispute Arbitration Association of the District of Coimbra
http://www.centrodearbitragemdecoimbra.com/
Arbitration Center of the Autonomous University of Lisbon
http://www.arbitragem.autonoma.pt/
Consumer Conflict Arbitration Center of Consumo da Região Autónoma da Madeira
http://www.srrh.gov-madeira.pt